Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of and access to https://odoc.life/  (“Website”) and the mobile application oDoc (“App”) (the Website and App are collectively  referred to as “Platform”, which includes all content, software, and services available on the Platform). The Platform is owned and operated by oDoc (Private) Limited, with its registered office at 177, Galle Road, Colombo 03, Sri Lanka and its affiliates (collectively referred to as “oDoc”, “we”, “us”, or “our”). These Terms include our privacy policy, available at https://odoc.life/privacy (“Privacy Policy”), and any guidelines, additional terms, policies, or disclaimers made available by or issued by oDoc from time to time. We reserve the right to offer our users with free trials. These Terms would continue to apply to use of such free trials.

These Terms constitute a binding and enforceable contract between oDoc and you, an end user of the Platform and the services available through the Platform (“you”, “user”). You may authorise other persons to use the Platform on your behalf in certain cases; in such events, you shall be liable for all acts or omissions of the person you authorise to use the Platform. If you are using the Platform on behalf of another party, you represent and warrant that (a) these Terms have been explained in their entirety to you and (b) you have the authority to enter into these Terms on behalf of such party and bind such party to these Terms. You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms.

You represent that you are over 18 years of age. If you are below the age of 18, you may only use the Platform if your guardian or parent has expressly agreed to these Terms on your behalf, and your guardian or parent shall be responsible and liable for your obligations arising out of these Terms.

By using the Platform, you agree that you have read, understood, and are bound by these Terms as amended from time to time, and that you comply with the requirements listed herein. If you do not agree to all of these Terms or comply with the requirements herein, please do not access or use the Platform.

A subscription may be used for a maximum of the following number of users only:

  • oPro – 4 unique users during the lifetime of the subscription
  • oKids – 2 unique users during the lifetime of the subscription
  • All other subscriptions – 1 unique user during the lifetime of the subscription
    * Any person who a consultation is conducted for using the subscription will be counted as a “unique user”.
    ** The lifetime of the subscription shall be from the date of first purchase till the date of either termination or cancellation.

Your payment method on file will be auto-charged without prior notice every 30 days unless you cancel 24 hours before your renewal date.

You may cancel this subscription at any time. Upon cancellation, and if you do not request a refund you may be eligible for, your subscription will remain active for use till the next billing date. If cancelled after a consultation has taken place, the subscription will finish at the end of the monthly billing date and will not auto-renew.

The subscription fee may be refunded to you only
(a) if you request a refund within 14 calendar days of your first purchase of the subscription and
(b) if you have not used the subscription for a consultation on the oDoc platform.
Upon a refund being made, your subscription will end immediately and no consultations may be made using the subscription.

oDoc reserves the right to terminate or restrict the provision of services to users who are found, at the sole discretion of oDoc, to have violated the Terms and Conditions of the oDoc platform, including with regard to Clause 3 of the said Terms and Conditions relating to illegal, fraudulent, unfair or unreasonable use of the service. This includes use of the oDoc platform at a frequency that would be deemed to be unreasonable and/or higher than a frequency that would be reasonably required to receive relevant healthcare.

Your use of the oDoc platform will be subject to your agreement to the Terms & Conditions applicable to the oDoc platform.

Schedule 1






The license provided by oDoc to Eligible Users shall include the ability to perform the following functions through the Platform:

a) Connect with all duly licensed and/or qualified Healthcare Providers in India providing services on the Platform for remote consultations.

Provided that, practitioners based outside of India who may be available on the Platform are not included to be accessible without additional fees paid to oDoc.

b) Access the Platform from a personal mobile device of the relevant Eligible User.

c) Upload photos and laboratory tests for review by Healthcare Providers.

d) Receive digital prescriptions to the device of the Eligible User soon after consultations.

e) Access pharmaceutical delivery and mobile laboratory services subject to partner availability.



a) Eligible Users shall have access to the Platform only when included in the most recent Monthly Eligible Users List provided by the Customer to oDoc.

b) The Terms and Conditions accepted by the Eligible Users shall constitute an independent legal agreement between each Eligible User and oDoc.

c) oDoc reserves the right to terminate or restrict the provision of Services to Eligible Users who are found, at the sole discretion of oDoc, to have violated the Terms and Conditions of oDoc, and/or to be engaged in illegal or fraudulent use of the Services.



Last Updated: 10 Dec 2020

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