These Terms constitute a binding and enforceable contract between oDoc and you, an end user of the Platform and the services available through the Platform (“you”, “user”). You may authorise other persons to use the Platform on your behalf in certain cases; in such events, you shall be liable for all acts or omissions of the person you authorise to use the Platform. If you are using the Platform on behalf of another party, you represent and warrant that (a) these Terms have been explained in their entirety to you and (b) you have the authority to enter into these Terms on behalf of such party and bind such party to these Terms. You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms.
You represent that you are over 18 years of age. If you are below the age of 18, you may only use the Platform if your guardian or parent has expressly agreed to these Terms on your behalf, and your guardian or parent shall be responsible and liable for your obligations arising out of these Terms.
By using the Platform, you agree that you have read, understood, and are bound by these Terms as amended from time to time, and that you comply with the requirements listed herein. If you do not agree to all of these Terms or comply with the requirements herein, please do not access or use the Platform.
(a) The Platform helps you connect with qualified persons specialised in various fields of healthcare and related services (for the purposes of these Terms, referred to as “Healthcare Service Providers”). The Platform allows Users to schedule appointments with Healthcare Service Providers and consult them through chat features, videos, and phone calls. Healthcare Service Providers may, based on their diagnosis, provide Users with medical advice, professional opinions, general advice, prescriptions, or other recommendations.
(b) The Platform allows you to choose one of the subscription plans we offer (“Subscription Plan”). Your use of and access to the Platform is subject to your purchase of a Subscription Plan. In addition to Subscription Plans, oDoc may offer you different methods of accessing the Platform. For convenience, all methods that allow you to use the Platform – including, without limitation, pay per use models – will fall within the scope of “Subscription Plans” for the purposes of these Terms.
(c) User Account
(i) You can consult with Healthcare Service Providers on the Platform through an account you create, or authorise someone to create on your behalf, or through a central corporate account provided by your employer (“User Account”). Depending on the type of subscription model you have availed, you may have the right to create sub-accounts for your family members that are linked to your User Account or provide your immediate family members with access to your User Account.
(iii) You are solely responsible and liable for all activities that take place on or through the User Account. We are not liable for any unauthorised access to User Accounts, including but not limited to hacking and security breaches. We reserve, at our sole discretion, the right to suspend a User Account if we are of the opinion that the User Account is being accessed by an unauthorised party.
(d) The Company reserves the right to manage the hours of when Healthcare Service Providers are made available online through the Platform.
(e) Depending on your requirements, and subject to the other terms hereunder, you may either book an appointment with a specific Healthcare Service Provider of your choice on the Platform or choose to have an appointment booked with the next available Healthcare Service Provider. Where you are choosing your Healthcare Service Provider, the Platform will allow you to access details of Healthcare Service Providers, including their basic information, qualifications, and other users’ ratings. This will help you make an informed choice. Please note that certain Healthcare Service Providers may require you to book an appointment in advance. Further, the Platform may allow you to select a language of consultation of your choice. You agree and acknowledge that Healthcare Service Providers have the sole right to accept or reject your appointment. If a Healthcare Service Provider cancels a confirmed appointment, you may be entitled to refunds for any fees paid on the Platform as determined by oDoc.
(f) Healthcare Service Providers have the right to deny consultations in certain cases. This may happen for different reasons, including without limitation, if the Healthcare Service Provider is of the opinion that your ailment requires a physical consultation to treat you effectively. You will not be charged for consultation fees, if applicable, for cases covered under this clause.
(g) Subject to the payment of a cancellation fee, you are entitled to cancel an appointment with a Healthcare Service Provider prior to the commencement of the consultation.
(h) If you are unable to complete a consultation with a Healthcare Service Provider due to a technical failure at your end, and if you cannot connect within two minutes from the time the connection was lost, the consultation session will automatically terminate. You shall not be entitled to a refund in such cases.
(a) The Platform allows you to upload materials and information, including but not limited to documents, images, notes, and video and sound recordings (“User Information”). You understand that User Information is shared with the Healthcare Service Providers you select. Healthcare Service Providers may use your User Information to diagnose or otherwise advise you.
(b) You hereby grant us a non-exclusive, worldwide, perpetual, transferable, sublicensable, and royalty-free license to use, display, store, host, communicate, make available, modify, adapt, translate, and create derivative works of the User Information (i) for the functioning of and in connection with the Platform and (ii) in order to share the User Information with Healthcare Service Providers that you select through the Platform.
(c) You represent and warrant that (i) your User Information does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content, and (ii) all User Information is true, complete, and accurate.
(d) You represent and warrant that your User Information is not defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive.
(a) You shall not use the Platform in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you may
(i) except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works of any content made available on the Platform, the Platform, or any portion thereof;
(ii) use the Platform to transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware;
(iii) use any robot, spider, scrapers, crawlers, avatars, data mining tools or the like, other automated devices or processes, or manual process to monitor or copy the Platform or any portion thereof;
(iv) make any back-up or archival copies of the Platform or any part thereof;
(v) engage in the systematic retrieval of content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission;
(vi)re-license, sub-license, rent, or lease the rights to use or access the Platform or any content or service available on the Platform;
(vii) act in an abusive or threatening manner or use abusive or threatening language on or through the Platform;
(viii) use the Platform in (A) any unlawful manner, (B) for fraudulent or malicious
activities, or (C) in any manner inconsistent with these Terms;
(ix) violate applicable laws in any manner;
(x) when using the Platform under a Subscription Plan, use the Platform at a frequency that would be deemed to be unreasonable and/or higher than a frequency that would be reasonably required to receive relevant healthcare. What would be a reasonable level in this regard would be determined at our sole discretion and would be based on the advice of a Healthcare Service Provider consulted by us.
(b) You should not use the Platform in an emergency, if you believe you require serious medical treatment, you believe your ailments require physical examinations, and in the event of accidents.
(c) You shall be solely responsible for ensuring compliance with the various applicable laws, and you shall be solely liable for any liability that may arise due to a breach of your obligations in this regard.
(d) You shall extend all cooperation, at your cost, to us in our defence of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
(e) You agree we may contact you to develop and share testimonials, anonymous case studies, marketing materials, and measurement criteria for the value, benefits, and cost savings derived from the Platform.
(f) You agree to receive video, audio, and text information from Healthcare Service Providers, including for the purposes of conducting both, professional and medical consultations. If a Healthcare Service Provider cannot complete a video, audio, or text communication with you to the Healthcare Service Provider’s satisfaction, you agree to receive communications over GSM, VoIP, or other services from the Healthcare Service Provider in order to continue or complete the communication as the case may be.
(g) You agree to receive communications, including text messages, push notifications, calls and emails, from oDoc, Healthcare Service Providers, and third parties in relation to the Platform, health and wellness or Third Party Services.
(a) Depending on the type of Subscription Plan you have availed, your use of the Platform may be subject to the payment of fees in a mode and manner, and subject to terms associated with that payment, prescribed by oDoc from time to time. If a payment is applicable, you shall not be entitled to consult with a Healthcare Service Provider on the Platform unless your payment method is accepted and verified.
(b) Refunds: You may be entitled to refunds, determined by oDoc at its sole discretion, for payments made by you for consultations on a Pay Per Use basis in the following events: (i) if a Healthcare Service Provider is unable to treat you without a physical examination, (ii) if a Healthcare Service Provider decides not to charge you for a consultation on the Platform, (iii) if a Healthcare Service
Provider cancels a confirmed appointment with you and you choose not to consult with another available Healthcare Service Provider, or (iv) if a Healthcare Service Provider cannot complete a consultation with you due to a technical difficulty in relation to the Platform.
(c) Changes: We reserve the right to revise our fees from time to time. We shall provide you with reasonable advance notice of any changes to our fees. Should you not agree to the fees, you have the right to cancel your Subscription Plan, provided that all outstanding amounts due to us are paid immediately.
(d) Contact: If you have any issue or are not satisfied with our service for any reason, you can reach out to us at firstname.lastname@example.org or by calling 077 077 3333 (quoting your reference number and reason for the refund request) within 24 (Twenty Four) hours from your originally scheduled consultation start time and we will look into the issue and arrange a refund, if required.
(e) Taxes: The fees are exclusive of applicable taxes. These shall be added to our invoice(s) at the appropriate rate.
(f) Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processors in addition to these Terms. We shall not be liable for any error by the Payment Processor. In the event of any unsuccessful payments, the money so debited shall be credited in accordance with the terms of the Payment Processor.
(a) The Platform may include services, products, content, documents, and information owned by, offered by, or otherwise licensed to a third party (“Third Party Services”) or contain links to Third Party Services such as health tips, blogs, etc. You understand that Third Party Services are the responsibility of the third party that created or provided it and acknowledge that the use of such Third Party Services is solely at your own risk. We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy, quality, or completeness. We do not endorse or sponsor any Third Party Services.
(b) All intellectual property rights in and to Third Party Services are the property of the respective third parties.
(a) These Terms shall remain in effect unless (i) terminated in accordance with the terms hereunder or (ii) until the expiry of the Subscription Plan. You agree that your use of the Platform in any manner after the expiry or termination of these Terms is solely at your own risk and oDoc shall not be liable for any unauthorised use of the Platform in this regard.
(b) We may terminate your access to the Platform, or any portion thereof, immediately and at any point, without notice, at our sole discretion if you violate or breach any of your obligations, responsibilities, or covenants under these Terms.
(c) Upon termination or expiry of these Terms:
(i) you shall not be entitled to use the Platform;
(ii) you shall not be able to use certain features of the Platform;
(iii) your access to the User Account shall time out;
(iv) all outstanding amount due to us shall become payable immediately; and
(v) these Terms shall terminate, except for those paragraphs that expressly or are intended to survive termination or expiry.
(a) You agree that your use of the Platform is at your sole risk. To the extent permitted by applicable law, the Platform is provided on an “as is” and “as available” basis. We do not warrant that operation of the Platform will be uninterrupted or error free or that the functions contained in the Platform will meet your requirements.
(b) YOU AGREE THAT YOUR ENGAGEMENT WITH HEALTHCARE SERVICE PROVIDERS IS AT YOUR SOLE RISK. ODOC IS AN ONLINE INTERMEDIARY THAT PROVIDES A PLATFORM TO CONNECT YOU TO HEALTHCARE SERVICE PROVIDERS. IT DOES NOT BEAR ANY RESPONSIBILITY FOR ANY ADVICE PROVIDED OR FAILED TO BE PROVIDED BY HEALTHCARE SERVICE PROVIDERS AND DISCLAIMS ALL WARRANTIES IN RELATION TO SERVICES PROVIDED BY HEALTHCARE SERVICE PROVIDERS ON THE PLATFORM. YOUR USE OF THE SERVICES OFFERED BY HEALTHCARE SERVICE PROVIDERS THROUGH THE PLATFORM DOES NOT CONSTITUTE A DOCTOR-PATIENT RELATIONSHIP BETWEEN ODOC AND YOU.
(c) You acknowledge and agree that oDoc is a technology platform and is not engaged in the provision of medical or healthcare services.
(d) oDoc is not and will not be responsible for any claim or for any damages suffered that are related, directly or indirectly, to the provision of services by Healthcare Service Providers through the Platform, including but not limited to the violation of applicable ethics and laws, the violation of standards of care and the duty of care, the provision of false or negligent advice or information, violation of third party rights, or any abuse, threats, or offensive behaviour.
(e) oDoc is not in the business of providing any type of professional medical advice whatsoever. We are not liable for any acts, omissions, or any form of advice provided by any Healthcare Service Provider through or on the Platform. You understand that Healthcare Service Providers are not agents or employees of oDoc; they are independent contractors that provide services independently of the Platform.
(f) You acknowledge that the Platform is not to be used in a medical emergency or in situations requiring critical care.
(g) You understand that certain medical conditions require a physical visit with Healthcare Service Providers at the location of the Healthcare Service Provider. You further understand that if you are either unsure about your ability to communicate your condition effectively on the Platform, or concerned about the advice received on the Platform, or if the advice received on the Platform is different to advice you received previously, a physical visit with your Healthcare Service Provider is recommended. You understand that any advice provided by Healthcare Service Providers is based on their experiences, training, and medical education. We make no representations about the quality, reliability,
timing, integrity, authenticity, accuracy, or appropriateness of the information provided by the Healthcare Service Providers, and assume no responsibility for any of the foregoing as more fully set forth below. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DO NOT RECOMMEND OR ENDORSE ANY SPECIFIC DRUGS, TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS, “OFF-LABEL” DRUG USES, OR ANY OTHER INFORMATION THAT MAY BE PROVIDED THROUGH THE PLATFORM.
(h) You hereby acknowledge and agree that Healthcare Service Providers may, depending on the type of ailment suffered, choose to not provide you with advice or opinions through the Platform. This may occur in different situations, including if a physical examination is needed to ascertain corresponding advice or treatment.
(i) We do not recommend, endorse, or make any representation about the efficacy, appropriateness or suitability of any specific tests, procedures, treatments, services, opinions, or other information that may be contained on or available through the Platform.
(j) oDoc provides the Platform, and Healthcare Service Providers provide services, in compliance with laws applicable in Sri Lanka. Healthcare Service Providers are not responsible for any differences between such rules and any different rules applying to healthcare services in any country other than Sri Lanka. If you are accessing the Platform outside the territory of Sri Lanka, it is your sole responsibility to ensure whether it is lawful to access services offered by Healthcare Service Providers in the territory where you are located. oDoc and Healthcare Service Providers shall have no liability in this regard.
(k) We do not own, control, or endorse any User Information that is transmitted, stored, or processed via the Platform. You are solely responsible for the User Information. We do not recommend, endorse, or make any representation about the efficacy, appropriateness or suitability of any User Information that is made available through the Platform and disclaim all liabilities or warranties arising out of or in connection with any User Information.
(l) oDoc does not in any manner endorse any content published on the Platform by an author, or any opinion, recommendation, or advice expressed therein. The Company expressly disclaims any and all liability in connection with the content. The content is meant forinformational purposes and the views expressed are those of the author(s) alone. Such content is not intended as professional advice for medical diagnosis or, as a substitute for the medical advice of a physician/doctor. Please note that none of the content should be considered free medical advice or a replacement for a physician/doctor’s appointment.
(m) We do not warrant or represent that the Platform will be compatible with any third party hardware or software. It shall be your responsibility to ensure compatibility of the Platform prior to use. Additionally, we shall not be held responsible for any actual, incidental or consequential damages that may result from any use or inability to use any third-party peripherals with the Platform.
(n) To the fullest extent permissible under applicable law, we expressly disclaim all warranties of any kind, express or implied, arising out of the Platform, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, applicability, usability, appropriateness, and any warranty that may arise out of course of performance, course of dealing, or usage.
(o) You hereby accept full responsibility for any consequences that may arise from your use of the Platform, and expressly agree and acknowledge that we shall have absolutely no liability with respect to the same.
(p) To the fullest extent permissible by law, we, our affiliates, and our related parties each disclaim all liability to you for any loss or damage arising out of or due to:
(i) your use of, inability to use, or availability or unavailability of the Platform, including any third party services made available through the Platform;
(ii) the occurrence or existence of any defect, interruption, deletion of files, delays in the operation or transmission of information to, from, or through the Platform, communications failure, theft, destruction or unauthorised access to our records, programs, services, server, or other infrastructure relating to the Platform;
(iii) any losses or delays in transmission of messages or material you access arising out of the use of any Internet access service provider or mobile network service provider or caused by any browser or other software which is not under oDoc’s control;
(iv) the Platform being infected with any malicious code or viruses; or
(v) the failure of the Platform to remain operational for any period of time.
(q) You hereby accept full responsibility for any consequences that may arise from your use of the Platform and expressly agree and acknowledge that we shall have absolutely no liability with respect to the same. Notwithstanding anything to the contrary, our maximum aggregate liability for any loss shall not exceed the monies received by us from you in the three months preceding the date of the claim of loss or damage.
You agree to indemnify and hold harmless us, our affiliates and respective directors, officers, members, managers, employees, and agents from and against any and all claims and expenses arising out of your use of the Platform, a breach of any provision of these Terms by you or any person using your account on the Platform, any User Information, or any third-party claim to the extent arising from or connected with an
allegation that your use of the Platform in accordance with these Terms infringes any rights of a third party.
(b) We may use information and data pertaining to your use of the Platform for analytics, trends’ identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform and for the creation of anonymised dataset and algorithms.
(c) You hereby expressly authorise us to disclose, subject to applicable laws, any and all information relating to you in our possession to any law enforcement or other government officials, if we believe it is necessary or appropriate in connection with the investigation or resolution of possible crimes, including but not limited to your identity, information provided by you, and your correspondence. You further understand that we might be directed to disclose any such information as may be deemed necessary to satisfy any judicial order, law, regulation or valid governmental request.
We reserve the right at any time to add, modify or discontinue, temporarily or permanently, the Platform (or any part thereof) with or without notice or cause. You agree and acknowledge that we shall not be liable to you or to any third party for any such addition, modification, suspension or discontinuation of the Platform.
We reserve the right to provide minor modifications or enhancements, or programme temporary fixes or patches, if any, to the Platform (“Updates”). You agree that the addition of major functions or significant new features to the Platform is not an Update. We shall, in our sole discretion, have the right to determine what constitutes an Update.
We shall have no liability to you if we are prevented from or delayed in performing our obligations or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of machinery, fire, flood, storm or default of suppliers or sub-contractors.